Privacy Policy
Last Updated: September 01, 2024
Introduction
Welcome to SwayKart ("we," "us," or "our"), owned by Tesoro Innovations Private Limited. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application ("App"), web application ("Website") and any associated services (collectively, the "Services") we own and operate.
By using our products, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of information when you use our products:
2.1 Personal Information:
- Account Information: When you sign up on the App or Website, we will collect your name, email address, phone number, and other required personal information.
- Sensitive Personal Data: We may collect sensitive personal data, such as financial information or passwords.
While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure or modification.
2.2 Usage Data
- App or Website Usage Data: Information about how you interact with the App or Website, such as the features you use, time spent, and your interaction with marketing materials.
- Device Information: Device-related information such as device type, operating system, IP address, and browser type.
- Social media: When you mention us on social media or contact us on any similar technologies.
2.3 Cookies and Tracking Technologies
We may use cookies or similar technologies to collect information about your interactions with the App or Website to improve your experience.
Data Deletion
To delete your personal data and deactivate your account, email support@swaykart.com with your request.
- We will verify your identity and process your request within one month.
- You will lose access to your account and associated data upon deletion.
- Account restoration is possible within six (6) months by emailing support@swaykart.com .
This policy is governed by the laws of the Republic of India.
How We Use Your Information
We use your personal information for the following purposes:
- Providing the Service: To operate, maintain, and provide you with the features of the App and Website.
- Marketing: To send you relevant marketing content, promotions, and updates based on your preferences.
- Analytics: To understand user behaviour and improve the products, including tracking trends, usage, and effectiveness of marketing campaigns.
- Compliance: To comply with applicable laws, rules, and regulations.
Sharing Your Information
We may share your information in the following ways:
- Service Providers: With third-party vendors and service providers who perform services on our behalf, such as data analysis, hosting, or customer support, under a contract that ensures compliance with applicable Indian privacy laws.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.
- Legal Requirements: We may disclose your information to comply with any legal obligation, court orders, or government requests under the law.
Data Security
We implement appropriate security measures as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to protect your personal information. However, no security system is foolproof, and we cannot guarantee the absolute security of your data. We will do our best to protect the personal information you provided to us.
Cross-Border Data Transfers
The data we collect in certain cases can be processed by our partners and third-party providers to maintain facilities. If we transfer your data outside India, we will ensure that it is protected in accordance with applicable laws and in accordance with the privacy policy.
Your Choices and Rights
In accordance with Indian data protection laws, you have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information by contacting us.
- Consent Withdrawal: You have the right to withdraw your consent for the collection and use of your sensitive personal data at any time.
- Data Deletion: You can request the deletion of your personal information by contacting us, subject to applicable laws.
Grievance Redressal Mechanism
In compliance with Indian laws, we have appointed a Grievance Officer to address any concerns or complaints regarding the collection and use of personal data. You can reach the Grievance Officer at:
- Grievance Officer: Nidhi Nanda
- Email: support@swaykart.com
- Phone Number: +91 8197638884
- Office Hours: 10:00 am to 6:00 pm Monday through Friday
We will respond to your concerns within 30 days from the date of receipt of your complaint.
Third-Party Links
Our app and website may contain links to third-party websites, services, or applications. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective practices.
Children's Privacy
Our services are not intended for individuals under 18 without parental supervision, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has submitted personal information without your consent, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our data collection practices, or our business operations. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy or through other communication methods.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
- Email: support@swaykart.com
